FAQs

1. How can I contact you?

You can reach us via email at reviviishop@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the product you order.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at reviviishop@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items are non-returnable. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

7. What should I do if I receive a damaged or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us immediately at reviviishop@gmail.com. We will evaluate the issue and work to resolve it promptly.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please check our checkout page for the full list of accepted payment options.